Question 1

How does voice broadcasting work for survey & feedback?

Accepted Answer

Voice broadcast plays a message; it does not capture keypad replies. To run a press-a-key survey (for example, rate us 1 to 5), build the flow in IVR Studio and place calls with its outbound IVR API, which records each answer.

Question 2

What industries use voice broadcasting for survey & feedback?

Accepted Answer

Voice broadcasting for survey & feedback is commonly used by Retail, Healthcare, Government, Hospitality businesses.

Question 3

What is voice broadcasting?

Accepted Answer

Voice broadcasting calls a list of phone numbers and plays a recorded or text-to-speech message to each person who answers. It is used for reminders, alerts, announcements and notifications. On Edesy you build a campaign in a 4-step wizard at voice-app.edesy.in.

Question 4

How many calls run at the same time?

Accepted Answer

You set the maximum number of concurrent calls for each campaign. Calls only go out inside the dialing hours you choose, and a long list pauses outside those hours and resumes the next day.

Question 5

Is voice broadcasting legal in India?

Accepted Answer

Yes, when you follow TRAI rules. Promotional calls in India are permitted between 09:00 and 21:00. Edesy removes numbers on your Do Not Call list before a campaign runs and lets you restrict dialing hours, but you remain responsible for consent and for the content of your calls.

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