Question 1

How is voice broadcasting priced?

Accepted Answer

Rs 0.70 per minute (Rs 0.50 call charge + Rs 0.20 campaign fee) of answered call time, billed in 60-second pulses. Unanswered and busy calls are free. Prices exclude 18% GST.

Question 2

Where do I see the campaign fee?

Accepted Answer

In the campaign wizard. The review step's cost estimate includes the Rs 0.20 per minute campaign fee on top of the Rs 0.50 call rate, and each call in your billing history shows the call charge and the campaign fee as separate lines.

Question 3

Do retries cost extra?

Accepted Answer

Only answered calls are billed. When the network refuses a call before it rings, Edesy retries it automatically after about 1, 3, 10, 20 and 30 minutes, and those retries don't use your retry attempts. A retry is charged only if it is answered.

Question 4

Is a recorded message cheaper than text-to-speech?

Accepted Answer

A WAV or MP3 recording has no text-to-speech charge, so you pay only the per-minute rate. Text-to-speech messages are also charged per character.

Question 5

Is the test call charged?

Accepted Answer

Yes, the "Call me" test call to your own phone is billed like any other answered call, so a short message costs about one minute of call time.

Question 6

Are there setup fees or minimum commitments?

Accepted Answer

No. There is no setup fee and no minimum. You pay from a prepaid INR wallet for the minutes you use, plus the rental of the number you call from.

Question 7

What does a number cost?

Accepted Answer

Rs 499/month for a mobile or 92-series number and Rs 449/month for a landline, with Rs 0 setup. Buying a number needs KYC.

Question 8

What else is billed separately?

Accepted Answer

Answering-machine detection adds speech recognition to every answered call and is billed separately. Recording storage is billed per minute recorded. Both are off by default.

Question 9

Can I see the cost before launching?

Accepted Answer

Yes. The campaign review step shows a cost estimate next to your wallet balance, and a campaign pauses itself if the balance runs out mid-run.

Question 10

Do you offer volume pricing?

Accepted Answer

Yes, for large or regular campaigns. Contact sales with your expected monthly minutes.

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