Question 1

What voice broadcasting features does E-commerce need?

Accepted Answer

E-commerce typically requires Max Concurrent Calls You Set, Text-to-speech Messages, Per-contact Results. Edesy provides all these features.

Question 2

What are common use cases for E-commerce voice broadcasting?

Accepted Answer

Common use cases include Order Updates, Promotional Campaigns, Feedback Collection.

Question 3

What is voice broadcasting?

Accepted Answer

Voice broadcasting calls a list of phone numbers and plays a recorded or text-to-speech message to each person who answers. It is used for reminders, alerts, announcements and notifications. On Edesy you build a campaign in a 4-step wizard at voice-app.edesy.in.

Question 4

How many calls run at the same time?

Accepted Answer

You set the maximum number of concurrent calls for each campaign. Calls only go out inside the dialing hours you choose, and a long list pauses outside those hours and resumes the next day.

Question 5

Is voice broadcasting legal in India?

Accepted Answer

Yes, when you follow TRAI rules. Promotional calls in India are permitted between 09:00 and 21:00. Edesy removes numbers on your Do Not Call list before a campaign runs and lets you restrict dialing hours, but you remain responsible for consent and for the content of your calls.

Voice Broadcasting for E-commerce

Features for E-commerce

Common Use Cases

FAQ

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