Use Case

Toll-Free Complaint and Grievance Helpline

Run a toll-free complaint line with an IVR menu, voicemail with email notification, and call recording so each complaint has a recording and a call log. Check your sector's grievance rules with your compliance team.

No Setup Fee

Free for Callers

Key Benefits

Free for callers

Voicemail with email alerts

Call recording

Call logs and event timelines

Industries

Banking
Insurance
Telecom
Utilities

Available Now vs Built On Request

Indian toll-free numbers are a number type you buy yourself after a one-time KYC (reviewed in about 24 hours). Items in the second list are not self-serve; ask us.

Available now

  • Indian toll-free number

    Rs 999/month, Rs 0 setup. Prices exclude 18% GST.

  • IVR, forwarding and recording

    Route callers to an IVR flow or your team, and turn recording on per number.

  • AI voice agent

    Route toll-free calls to an Edesy AI voice agent.

Pricing

Rs 999/month per number with Rs 0 setup. Call minutes are billed from your wallet at the rate for the routing you choose (for example forwarding Rs 1.00/min, IVR Rs 1.00/min). Prices exclude 18% GST. Activated after KYC approval, usually within about 24 hours.

Built on request

  • Porting an existing toll-free number

    Tell us your current number and provider and we will check eligibility.

  • Several toll-free numbers

    For separate helplines or campaigns.

Need something from the on-request list?

Tick what you need. We prioritise what customers ask for and reply with a timeline and price.

Capabilities you need

FAQ

Ready for Complaint Helpline?

Rs 999/month, Rs 0 setup, active after business KYC. New accounts get a Rs 20 welcome credit; no card needed to sign up.

Toll-Free Complaint and Grievance Helpline | Toll-Free Number | edesy.in