Question 1

How does SIP trunking work for contact center?

Accepted Answer

Voice minutes for a cloud contact center: Edesy queues with skill-based routing, live call monitoring and a browser agent desktop, on the same Rs 0.50/min voice rate.

Question 2

What industries use SIP trunking for contact center?

Accepted Answer

SIP trunking for contact center is commonly used by Enterprise, BPO, Banking, Insurance businesses.

Question 3

What is SIP trunking?

Accepted Answer

SIP trunking is a method of delivering voice calls over the internet using the Session Initiation Protocol (SIP). It replaces traditional PRI/ISDN lines, connecting your PBX or contact center to the public telephone network (PSTN) via an internet connection.

Question 4

How is SIP trunking different from PRI?

Accepted Answer

SIP trunking uses an internet connection instead of a physical PRI line. You set the number of concurrent calls on the trunk instead of buying fixed 30-channel PRI circuits, and there is no telco hardware to install on site. Edesy SIP calls cost Rs 0.50/min with a 60-second pulse, and unanswered calls are free.

Question 5

What PBX systems are compatible?

Accepted Answer

Edesy trunks are standard SIP over UDP or TCP on port 5070, so any SIP PBX can connect, either by registering with digest credentials or from an allowlisted IP. There is a step-by-step guide for FreePBX 17 with PJSIP. Use G.711 (ulaw or alaw) on your side. There is no certified-PBX list, so test your system and version.

Cloud Contact Center SIP Trunking

Key Benefits

Industries

FAQ

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