We build AI-powered voice bots that replace legacy IVR systems and handle phone calls with human-like conversation. From Twilio and Exotel integration to real-time speech-to-text and natural text-to-speech — your phone channel gets an intelligent agent that qualifies leads, books appointments, handles support calls, and routes complex queries to humans, 24 hours a day.
INR 2000
Per Hour
50+
AI Agents Built
4.9/5
Client Rating
<2 Weeks
MVP Delivery
Integrates with the tools you already use
End-to-end voice AI with telephony integration, real-time processing, and human-like conversation
Native integration with Twilio Programmable Voice and Exotel for Indian phone numbers. Support for inbound and outbound calls, SIP trunking, conference bridges, and call transfer. Scalable to thousands of concurrent calls with automatic load balancing.
Real-time speech recognition powered by Deepgram Nova-2 for ultra-low latency streaming transcription, or OpenAI Whisper for high-accuracy batch processing. Support for 50+ languages, accent detection, background noise filtering, and custom vocabulary for industry-specific terms.
Natural, human-like voice synthesis using ElevenLabs for premium voice quality, Azure Neural TTS for enterprise reliability, or Google Cloud TTS for multi-language support. Custom voice cloning, emotion control, and SSML support for natural conversation pacing.
Replace rigid DTMF-based IVR menus with natural language understanding. Callers speak naturally instead of pressing buttons. Dynamic call routing based on intent detection, sentiment analysis, and customer context pulled from your CRM in real-time.
Sub-second response latency with streaming STT and TTS pipelines. Interrupt handling (barge-in detection), silence detection, turn-taking management, and conversation memory across the full call duration. The bot maintains context and never loses track of the conversation.
Automatic call recording with real-time transcription, sentiment scoring, and topic classification. Post-call analytics including talk time, hold time, resolution rate, and caller satisfaction. Export data to your analytics platform for trend analysis and agent quality monitoring.
Calls Handled/Day
Avg Call Duration
IVR Deflection Rate
Customer Satisfaction
From telephony setup to production-grade voice AI in under 2 weeks
We analyze your call center workflows, IVR trees, call volumes, and common caller intents. We help you choose the right telephony provider (Twilio, Exotel, Vonage), select STT/TTS engines based on language and latency requirements, and design call flows that handle your top 80% of call reasons.
Design voice-optimized system prompts with natural conversational style, build intent detection for your call types, configure STT vocabulary for industry terms, select and fine-tune the TTS voice personality, and deliver a working voice bot prototype you can call within the first week.
Connect the voice bot to your telephony provider, CRM, appointment system, and backend APIs. Build call routing logic, DTMF fallback handlers, call transfer workflows, and voicemail detection. Implement the real-time STT-LLM-TTS pipeline with streaming for minimal latency.
Extensive testing with real phone calls across different accents, background noise levels, and network conditions. Validate barge-in handling, call transfer, DTMF fallback, voicemail detection, and edge cases like dropped calls, long silences, and multi-party conversations.
Production deployment with real-time call monitoring, latency tracking, transcription accuracy metrics, and cost-per-call analytics. Automated alerts for quality degradation. Includes 30-day post-launch optimization with prompt tuning based on real call transcripts.
Flexible plans for voice AI automation at every scale
"Our AI voice bot handles 10,000+ inbound calls daily for appointment scheduling and insurance inquiries. It replaced a 15-person IVR team, reduced average call time from 8 minutes to 2.5 minutes, and customer satisfaction actually improved because callers no longer navigate confusing menu trees."
HO
Head of Operations
Operations at Insurance Company (India)
"Edesy built an outbound voice bot that calls and qualifies 500+ leads per day for our real estate business. It speaks naturally in Hindi and English, collects budget and location preferences, and books site visits directly into our calendar. Our sales team only talks to pre-qualified, interested buyers now."
SD
Sales Director
Sales at Real Estate Developer
"We replaced our entire legacy IVR with an AI voice agent that understands natural speech. The deflection rate went from 30% to 72% — meaning 72% of callers get their issue resolved without ever reaching a human agent. Hold times dropped to zero and our CSAT score went up by 0.8 points."
VO
VP of Customer Service
Customer Service at Telecom Provider
Resources to help you evaluate and implement
Get a free consultation and detailed project estimate. Our voice AI experts will help you design call flows, select the right STT/TTS stack, and deliver a voice bot that handles calls like a human.