Are calls linked to tickets?

Yes. All masked calls are automatically linked to the ticket they were initiated from.

Can customers call back?

Yes. The masked number works both ways during the session.

This is a standalone integration. No Freshcaller required.

Rs 1.50 per minute. No per-ticket charges.

Integration

Integrate number masking with Freshdesk for privacy-protected customer support calls. Log all masked calls to support tickets.

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Get up and running in minutes

Install App

Install from Freshdesk Marketplace.

Connect API

Enter your Edesy API key.

Configure Rules

Set masking rules per ticket priority or type.

Support Calls

Agents make masked calls from ticket views.

Ticket-Based Calls

Make masked calls linked to specific support tickets.

Agent Privacy

Support agents' personal numbers stay private.

Auto-Ticket Update

Call notes and recordings auto-attached to tickets.

SLA Tracking

Track call response times against SLA targets.

No monthly fees. No hidden charges. Get started instantly on our self-serve portal.

Get started on our self-serve portal. No sales call required. Rs 1.50 per minute.