Is there a native Freshdesk app?

No. Edesy does not publish a Freshdesk app or marketplace listing. The connection is built with the Edesy REST API and webhooks, either in your own code or in a small middleware service.

Are calls logged automatically?

Not by Edesy. Your webhook receiver writes the activity: when call.ended arrives, look up the record by reference and add a note to the ticket with the Freshdesk API.

Can agents call without seeing the customer's number?

Yes, if your Freshdesk setup hides the phone field from agents and your middleware reads it server-side when it calls the masking API.

Can customers call the agent back?

Yes, with a session. Create it with both numbers and the record ID as reference; either side can dial the virtual number until the session expires.

How do I verify webhooks?

Compute HMAC-SHA256 of the raw body with your secret and compare it with the X-Edesy-Signature header (sha256= ).

Can Edesy build the connector for us?

Yes, as a quoted setup project. Contact sales with your CRM objects and call flow.

Integration

Number Masking for Freshdesk

Q: What does it cost?

Rs 1.50 per minute of bridged call time in 60-second pulses, 1-minute minimum, plus number rental (Rs 499/month mobile, Rs 449/month landline). Prices exclude 18% GST. New accounts get a Rs 20 welcome credit; no card needed to sign up.

Connect Edesy number masking to Freshdesk with the REST API and signed event webhooks. There is no native Freshdesk app: your code or middleware starts masked calls from a record and writes call results back with Freshdesk's own API.

Get Started

View All Integrations

How It Works

REST API plus webhooks

Step 1 of 4: Create an API key
Sign up at masking.edesy.in, complete KYC and create an API key (prefix vp_).
Step 2 of 4: Start calls from a record
When an agent clicks call, your code or a Freshdesk automation webhook (if your plan has one) calls POST /v1/masking/calls, or creates a session with the record ID as reference.
Step 3 of 4: Receive events
Point the event webhook at your endpoint. call.connected, call.ended and call.missed arrive signed with HMAC-SHA256.
Step 4 of 4: Write back
Look up the record by reference and add a note to the ticket with the Freshdesk API.

How the Connection Works

Two HTTP calls connect masking to Freshdesk. Your code sits between the two.

# Pattern for any CRM or helpdesk: no native app, just two HTTP calls.

# 1. When an agent clicks "call" on a record, your code (or the CRM's own
#    HTTP / webhook tool) starts a masked click-to-call:
curl -X POST https://voice-api.edesy.in/v1/masking/calls \
  -H "Authorization: Bearer $EDESY_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"party_a":"AGENT_MOBILE","party_b":"CUSTOMER_MOBILE"}'

#    ...or creates a session tied to the record id, so both sides can call back:
curl -X POST https://voice-api.edesy.in/v1/masking/sessions \
  -H "Authorization: Bearer $EDESY_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"party_a":"AGENT_MOBILE","party_b":"CUSTOMER_MOBILE","reference":"CRM-RECORD-ID","expiry_minutes":1440}'

# 2. Edesy POSTs signed events (call.connected, call.ended, call.missed...)
#    to your endpoint. Verify X-Edesy-Signature, look up the record by
#    "reference", then write a call activity back with the CRM's own API.

Capabilities

Masked click-to-call

Ring the agent first, then bridge the customer. Neither sees the other's personal number.

Record-linked sessions

Use the CRM record ID as the session reference; it comes back on every event and call log.

Signed events

Verify X-Edesy-Signature before writing anything to the CRM.

Call logs over the API

Pull call status, duration, cost and recordings for reporting.

Simple Per-Minute Pricing

Rs 1.50/min in 60-second pulses, 1-minute minimum, plus number rental (Rs 499/month mobile, Rs 449/month landline). Prices exclude 18% GST. New accounts get a Rs 20 welcome credit; no card needed to sign up.

Ready to Protect User Privacy?

Get started on the self-serve portal. Rs 1.50 per minute plus number rental. New accounts get a Rs 20 welcome credit; no card needed to sign up.

Go to Portal Contact Sales