Creating an Agent
Voice agents are the core of the Edesy AI Voice platform. Each agent has its own personality, capabilities, and configuration.
Creating a New Agent
- Click Agents in the sidebar
- Click the Create Agent button
- Choose your starting point:
- Blank Agent: Start from scratch
- Template: Use a pre-configured template
Agent Configuration
Basic Settings
| Field | Description |
|---|---|
| Name | Display name for the agent |
| Language | Primary language (determines STT/TTS defaults) |
| Description | Internal note about the agent's purpose |
System Prompt
The system prompt is crucial—it defines:
- Agent personality and tone
- Task boundaries
- Response guidelines
- Special instructions
You are Maya, a friendly customer support agent for TechCorp.
Your responsibilities:
- Answer questions about our products
- Help with order status inquiries
- Escalate complex issues to human agents
Communication style:
- Warm and empathetic
- Professional but not robotic
- Ask one question at a time
Provider Selection
Choose providers for each component:
LLM (Brain)
- Gemini 2.5 Flash-Lite: Fastest, most cost-effective
- Gemini Live 2.5: Native audio, lowest latency
- GPT-4o: Best reasoning
STT (Ears)
- Deepgram: Fast, good for English
- ElevenLabs Scribe: Best multilingual
- Google Chirp: High accuracy
TTS (Voice)
- ElevenLabs: Most natural
- Sarvam: Best for Indian languages
- Azure: Good Assamese support
Agent States
| State | Meaning |
|---|---|
| Active | Ready to receive calls |
| Testing | In development/testing |
| Disabled | Not accepting calls |
Next Steps
After creating your agent: