Check these before you open Settings → CRM integrations in voice-app.edesy.in.
Checklist#
| You need | Why |
|---|---|
| Owner or admin role in the Edesy workspace | Only owners and admins can add, change or disconnect a CRM connection |
| An active Edesy number | It is the caller ID for click-to-call. Buy one after KYC |
| A forwarding rule on the number | Inbound calls are logged for forwarding numbers. See the call forwarding quick start |
| Wallet balance | Calls are charged per minute from your wallet. New accounts get Rs 20 welcome credit |
| CRM admin access | Zoho needs a Zoho administrator to approve access. LeadSquared needs someone who can add a Universal Telephony Connector instance |
Recording links#
The call log in your CRM carries a link to the call recording. Links stay valid for two years. Anyone with the link can play the recording, so share CRM access accordingly. Click-to-call calls are recorded by default, and a short recording notice plays to the customer.
Pricing#
| Call type | Price |
|---|---|
| Click-to-call (from the CRM or the API) | Rs 1.50/min, 60-second pulse |
| Inbound calls forwarded to your team | Rs 1.00/min, 60-second pulse |
| CRM connector | No fee |
| Number rental | As shown when you buy the number |
Prices exclude 18% GST.