Looking for a LiveChat alternative with better e-commerce features? Convo AI offers advanced AI chatbots, WhatsApp Business API, and deeper Shopify integration - all in one platform.
AI
Advanced chatbot
Included
Not add-on
Native
Deep integration
Platform
Chat + tickets
See how Convo AI compares to LiveChat for e-commerce
| Feature | LiveChat |
|---|---|
| Live Chat Widget | |
| AI Chatbot (GPT-4) | Limited |
| WhatsApp Business API | Add-on |
| Native Shopify Integration | Basic |
| Order Tracking in Chat | Limited |
| Abandoned Cart Recovery | - |
| Knowledge Base | HelpDesk product |
| Instagram DM | |
| Facebook Messenger | |
| Ticketing System | HelpDesk product |
| Canned Responses | |
| Chat Analytics |
More than just live chat
GPT-4 powered chatbot handles complex queries. More capable than LiveChat's AI Assistant.
Order tracking, cart recovery, refund processing. Goes beyond LiveChat's basic Shopify connection.
Full WhatsApp Business API in all plans. LiveChat requires ChatBot product as add-on.
Chat, tickets, knowledge base in one product. LiveChat requires separate HelpDesk subscription.
Automated abandoned cart campaigns via WhatsApp and email. Not available in LiveChat.
Track revenue from conversations, conversion rates, and customer lifetime value.
One platform vs multiple products
$59/agent/month
+ separate products
Full suite: $100+/agent/month
Custom pricing
Everything included
One platform, one price
What you gain by switching
Chat Only
One product, one function
Separate Products
ChatBot, HelpDesk extras
Basic E-commerce
Limited Shopify
Add-on Costs
Multiple subscriptions
All-in-One
Chat, AI, tickets, KB
E-commerce First
Deep store integration
Omnichannel
All channels included
Simple Pricing
One subscription
Transparent Pricing
Lower than Intercom, Drift, Crisp
Transparent pricing. Start free, scale as you grow.