Contact center for BPO voice processes, with per-process queues and dispositions, a browser agent desktop for remote agents, and per-agent seat pricing in INR.
Encrypted call recording
Seats from Rs 1,500/agent/month
Browser agent desktop
Specialized capabilities for bpo & outsourcing contact centers
Per-process queues is part of the Edesy contact center, used by bpo & outsourcing teams.
Browser agent desktop is part of the Edesy contact center, used by bpo & outsourcing teams.
Agent and queue reports is part of the Edesy contact center, used by bpo & outsourcing teams.
Live monitoring is part of the Edesy contact center, used by bpo & outsourcing teams.
How bpo & outsourcing businesses use Edesy
Inbound Support
Outbound Sales
Blended Operations
Book a demo to get agent seats provisioned. Existing customers manage queues, agents and dispositions at ccaas.edesy.in.