Tech support calls are complex — ranging from simple resets to deep technical troubleshooting. AI scores resolution quality, identifies knowledge gaps, and improves first-call resolution.
FCR
Improvement
Knowledge
Gap Detection
Escalation
Analysis
Real results from businesses using AI voice automation
Results seen within 30 days
Auto-categorize technical issues — hardware, software, network, account, configuration, integration problems.
Score how effectively agents resolve issues — completeness, accuracy, and customer understanding verification.
Identify issues agents can't resolve because documentation is missing or outdated.
Track which issues escalate most often, which agents escalate unnecessarily, and what improves resolution.
Verify agents follow proper troubleshooting steps before escalating or closing tickets.
Assess customer technical proficiency to calibrate agent communication style and troubleshooting depth.
Upload technical support recordings. API integration for continuous ingestion from your help desk.
Issues categorized, resolution scored, knowledge gaps identified, and escalation patterns tracked.
FCR rates, issue trends, agent performance, and knowledge gap reports in real-time.
Update knowledge base, train agents on weak areas, and optimize escalation policies.
Analyze calls in 50+ languages with native accuracy
Native Sarvam AI transcription for 528M+ speakers
Native support for 228M+ speakers
Native support for 83M+ speakers
Native support for 75M+ speakers
International support for 559M+ speakers
International support for 310M+ speakers
International support for 920M+ speakers
International support for 280M+ speakers
AI-powered support for 125M+ speakers
AI-powered support for 77M+ speakers
AI-powered support for 199M+ speakers
AI-powered support for 258M+ speakers
Yes. Configure expected troubleshooting procedures. AI verifies that agents follow them before escalating or closing, flagging calls where steps are skipped.
AI identifies calls where agents can't find answers, provide outdated information, or escalate unnecessarily. Aggregated data shows which topics need better documentation.
Yes. Configure custom issue categories for any technical support context — IT infrastructure, SaaS products, consumer electronics, or developer support.
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.