Call Quality AI
Integration

Twilio Integration

Point your Twilio recording webhook at Edesy. Every call recording is automatically downloaded and analyzed.

Auto

Recording Analysis

Webhook

Integration

Real-Time

Processing

What Twilio Integration Does

Connect Twilio with Call Quality AI

Automatic Recording Capture

Point your Twilio recording webhook at Edesy. Every call recording is automatically downloaded and analyzed.

Full Analysis Pipeline

Each recording goes through transcription, sentiment analysis, quality scoring, and business insight extraction.

Results Via Webhook

Get analysis results pushed to your system via completion webhooks. No polling needed.

Setup in Minutes

1

Configure Twilio Webhook

Set your Twilio recording status callback URL to Edesy's Twilio endpoint.

2

Calls Auto-Captured

Every recorded Twilio call is automatically sent to Edesy for analysis.

3

AI Analyzes

Transcription, sentiment, quality scoring, and compliance checks run automatically.

4

Results Delivered

Analysis results pushed to your system via webhook or available in the dashboard.

Capabilities

Auto Recording Download

Edesy automatically downloads recordings from Twilio's servers for processing.

Multi-Language

Twilio calls in any of 50+ supported languages are transcribed and analyzed accurately.

Full Analysis

Every Twilio call gets the complete analysis pipeline — not just transcription.

Completion Webhooks

Get notified when each call's analysis is complete.

Call Metadata

Twilio call metadata (duration, phone numbers, timestamps) is preserved alongside analysis results.

Batch Support

High-volume Twilio accounts are handled with concurrent processing.

Related Integrations

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