Automate 80% of Returns with AI Voice

The AI verifies: 1) Order date within return window (configurable per product/category), 2) Product is returnable (not final sale, intimate wear, etc.), 3) Customer hasn't exceeded return limits, 4) Order status allows return (delivered, not in transit). All rules are configurable in your dashboard.

Yes! When customer says 'wrong size' or 'wrong color', AI offers exchange first. It checks inventory for alternate size/color, creates exchange order if available, and links it to the return RMA. Exchange success rates are typically 30-40% when offered proactively.

AI integrates with your reverse logistics partner (Shiprocket, Clickpost, etc.) to show available pickup slots. Customer selects preferred date/time. AI confirms booking and sends pickup details via WhatsApp/SMS. If pickup fails, we auto-reschedule.

AI captures: size/fit issues, quality defects, different from description, changed mind, damaged in transit, wrong item received, and custom reasons. This data syncs to Shopify order notes and your analytics dashboard for product quality insights.

Yes. For ineligible returns, AI politely explains why (return window expired, non-returnable category, etc.) and offers alternatives like exchange, store credit, or connecting with customer support for exceptions. Denial reasons are logged for audit.

After item is received and inspected, AI can trigger automatic refund via Shopify Refund API or alert your team for manual processing. You control whether refunds are auto or manual. Refund status is communicated to customer proactively.

We integrate with Shiprocket, Clickpost, iThink Logistics, Shadowfax (reverse pickup), Delhivery RVP, and more. For platforms without API, we generate pickup labels and email to your team for manual booking.

Manual return processing: 5-15 minutes per request (check order, verify eligibility, create RMA, email customer, schedule pickup). AI processing: 2 minutes including customer call. For 100 returns/day, that's 10-20 hours saved daily.