Connect AI voice calling to Genesys Cloud CX. Augment your contact center with AI-powered outbound calling, intelligent call routing, and automated customer interactions at scale.
Coverage
Deflection
Transfers
On Demand
Native integration for Genesys users
Augment Genesys Cloud CX with AI voice agents. Handle overflow, after-hours, and routine calls without adding agents.
AI-powered outbound calling campaigns through Genesys. Predictive dialing with intelligent conversation handling.
AI handles initial customer interaction and routes to the right Genesys queue or agent with full context and intent data.
Pull Genesys customer journey data, interaction history, and sentiment scores before AI handles each call.
AI collects information and warm-transfers to Genesys agents with full conversation context, reducing handle time.
AI call metrics integrated with Genesys WFM. Track AI agent performance alongside human agent KPIs.
Deep Genesys integration
Inbound
Outbound
Routing
Analytics
Better together
Reduce Wait Times
AI handles overflow
Lower Cost per Call
AI for routine calls
24/7 Coverage
No staffing gaps
Scale Instantly
No hiring delays
Instant Answer
Zero hold time
Smart Routing
Right agent first time
Consistent Quality
AI never has a bad day
Seamless Handoff
Warm transfers
Seamless Genesys connection
Connect Genesys
Cloud CX API setup
Configure Flows
AI call handling rules
AI Handles Calls
Inbound and outbound
Genesys Updated
Interaction records synced
Real results from our customers
"The Genesys integration was seamless. Our team was up and running in hours, not weeks. AI handles routine calls while our team focuses on complex issues."
Seamless Setup
Enterprise Customer
Operations Lead
"We've seen significant improvements in efficiency since implementing AI voice with Genesys. The automation saves us hours every day."
Hours Saved Daily
SaaS Company
CX Manager
"The context sync is incredible. AI knows everything about the customer from Genesys before the call even starts. Customers feel understood."
Full Context
B2B Platform
CS Lead
Common questions about connecting Genesys
We connect via Genesys Cloud CX APIs. AI can handle inbound calls (self-service, routing), outbound campaigns, and warm-transfer to human agents with full conversation context.
Yes! AI acts as an overflow handler for Genesys queues. When wait times exceed thresholds or during off-hours, AI handles calls and transfers to agents when available.
Yes. AI call metrics flow into Genesys WFM for unified reporting. Track AI agent performance alongside human KPIs - handle time, resolution rates, and customer satisfaction.
Absolutely. AI handles outbound campaign calling with Genesys predictive list management. Campaigns run automatically with intelligent conversation handling and outcome logging.
We work with all major platforms
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives