Run Edesy AI voice agents alongside Genesys Cloud CX. There is no native Genesys connector: route calls to an Edesy number or SIP trunk, cold-transfer callers back to your Genesys queues, and send outcomes with webhooks or an HTTP function.
Trunk
Transfer
Parallel calls
Languages
Native integration for Genesys users
Augment Genesys Cloud CX with AI voice agents. Handle overflow, after-hours, and routine calls without adding agents.
Run outbound AI campaigns from Edesy numbers with 1–100 parallel calls and retries by disposition.
AI handles initial customer interaction and routes to the right Genesys queue or agent with full context and intent data.
Pull Genesys customer journey data, interaction history, and sentiment scores before AI handles each call.
The agent collects the caller's details, then cold-transfers to a Genesys number or queue. The summary is in Edesy call history and can be sent by webhook.
Export Edesy call history or send call events to your own reporting next to Genesys data.
Deep Genesys integration
Inbound
Outbound
Routing
Analytics
Better together
Reduce Wait Times
AI handles overflow
Lower Cost per Call
AI for routine calls
24/7 Coverage
No staffing gaps
Scale Instantly
No hiring delays
Instant Answer
Zero hold time
Smart Routing
Right agent first time
Consistent Quality
AI never has a bad day
Clean Handoff
Cold transfer
Seamless Genesys connection
Or connect a SIP trunk
Overflow or after-hours
Inbound and outbound
Webhook or HTTP function
Real results from our customers
"The Genesys integration was seamless. Our team was up and running in hours, not weeks. AI handles routine calls while our team focuses on complex issues."
Seamless Setup
Enterprise Customer
Operations Lead
"We've seen significant improvements in efficiency since implementing AI voice with Genesys. The automation saves us hours every day."
Hours Saved Daily
SaaS Company
CX Manager
"The context sync is incredible. AI knows everything about the customer from Genesys before the call even starts. Customers feel understood."
Full Context
B2B Platform
CS Lead
Common questions about connecting Genesys
There is no native Genesys connector. Route calls to an Edesy number or SIP trunk; the agent handles them and can cold-transfer to Genesys queues. Outcomes go back through webhooks or an HTTP function.
Yes! AI acts as an overflow handler for Genesys queues. When wait times exceed thresholds or during off-hours, AI handles calls and transfers to agents when available.
Not natively. Export call history or send call events to your own pipeline if you want AI calls in your reporting.
Outbound campaigns run in Edesy from your Edesy or SIP-trunk numbers, not through Genesys list management.
We work with all major platforms
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives