Do I need an existing Exotel account?

Yes, you need an active Exotel account with at least one virtual number. We integrate with your existing Exotel setup without requiring any changes to your current configuration.

How does DND compliance work?

The integration automatically checks the TRAI DND registry before placing outbound calls and respects calling hour restrictions as per Indian telecom regulations.

Can it handle high call volumes?

Yes, the integration scales with Exotel's infrastructure and can handle thousands of concurrent calls. AI processing scales independently to match your call volume.

Which Indian languages are supported?

We support Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia, and more with natural accent support.

Telephony

AI Voice Assistant + Exotel

Combine Exotel's India-leading cloud telephony with AI Voice Assistant for intelligent IVR, automated outbound campaigns, and seamless call routing across Indian phone networks.

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99.5%

Call Connectivity in India

10x

Faster IVR Resolution

70%

Reduction in IVR Drop-offs

15+

Indian Languages Supported

Exotel Integration Features

Smart IVR Replacement

Replace rigid Exotel IVR menus with conversational AI that understands natural language in Hindi, English, and regional languages.

Automated Outbound Campaigns

Launch AI-powered outbound voice campaigns through Exotel's network with intelligent retry logic and DND compliance.

Intelligent Call Routing

AI understands caller intent and routes calls to the right department or agent through Exotel, reducing transfers.

Multi-Language Support

Handle calls in Hindi, Tamil, Telugu, Bengali, Marathi, and 10+ more Indian languages with native accent support.

Call Analytics Dashboard

Combined analytics from Exotel call data and AI conversation insights for complete performance visibility.

TRAI Compliance

Built-in compliance with TRAI regulations, DND registry checks, and calling hour restrictions for Indian telecom.

How Exotel Integration Works

Link Exotel Account

Connect your Exotel account using API credentials and configure your virtual numbers for AI voice handling.

Set Up Call Flows

Design AI conversation flows for inbound IVR, outbound campaigns, and automated responses using Exotel's call routing.

Configure Language & Voice

Select AI voice persona, language preferences, and regional accent settings for your target audience.

Launch & Scale

Go live with AI-powered calling through Exotel's reliable Indian telecom infrastructure and scale as needed.

Teams Using Exotel + Voice AI

"Switching from Exotel's standard IVR to Edesy's AI voice assistant reduced our call abandonment rate from 45% to under 10%. Customers love talking naturally instead of pressing buttons."

Suresh Rajan

"Running AI voice campaigns through Exotel lets us reach thousands of leads daily in Hindi and regional languages. The DND compliance is handled automatically."

Kavita Desai

Exotel Integration FAQ

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Simple, Transparent Pricing

AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives

Pay As You Go

₹6/ minute + telephony

Start immediately, pay per minute

No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
8+ Indian languages
24/7 availability

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