Handle order status inquiries with AI. E-commerce tracking, COD confirmation, and delivery updates in 22 Indian languages.
Verification
Auto Resolution
Languages
Order Support
Built for Indian e-commerce
AI looks up order status and provides real-time updates
Confirm COD orders before dispatch to reduce RTOs
Proactive calls about shipment status and delivery timing
Order updates in Hindi, Tamil, Telugu, Bengali, and more
Handle return requests and initiate pickup scheduling
Verify delivery address before high-value shipments
From inquiry to resolution
Customer Calls
Order inquiry
AI Looks Up
Order system
Status Shared
Clear update
Action Taken
If needed
Real results from India
"COD confirmation calls before dispatch reduced our RTO from 25% to 12%. AI confirms in customer's language."
12% RTO Rate
Mumbai
Operations
"Order status queries flooded our support. AI now handles 85% of them. Support team focuses on complex issues."
85% Automation
Pan-India
CX Head
Common questions
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AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee
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