Scale customer support without scaling costs. AI voice agents handle order inquiries, returns, and support 24/7. Compare platforms for online retailers.
70%
Automation
24/7
Support
₹4
Per Minute
Key features for online retailers
| Feature | Edesy | Others |
|---|---|---|
| Order Management | ||
| Order Status Lookup | Yes - Real-time | |
| Shipping Updates | Proactive | On request |
| Returns/Exchanges | Full automation | Limited |
| Order Modifications | Rare | |
| Customer Support | ||
| Product Questions | Yes - Catalog aware | Limited |
| Refund Processing | Some | |
| Complaint Handling | Yes + escalation | Limited |
| Multi-language | 24+ | Limited |
| Integration | ||
| Shopify | Native | Plugin |
| WooCommerce | Native | Some |
| Magento | Limited | |
| Custom Platforms | API | Varies |
Real-time order status with proactive shipping updates
Process returns and exchanges without human intervention
Answer questions about products, sizing, and availability
Support customers across time zones, holidays, and peak seasons
75+ languages for international customers
Scale instantly for Black Friday, Prime Day, and flash sales
How online retailers use AI voice agents
Where is my order? Instant answers with carrier tracking
Initiate returns, print labels, process exchanges
Check refund processing and expected timelines
Size guides, compatibility, availability inquiries
Missing packages, delivery problems, address changes
Proactive calls for delays, back-in-stock, and promotions
"Black Friday used to mean all-hands-on-deck for support. Now AI handles 70% of calls automatically. Our team focuses on complex issues."
70% Automation
Fashion Retailer
Customer Experience
"Our international customers can finally get support in their language. Spanish and French support increased satisfaction 40%."
40% Higher CSAT
Home Goods Store
Support
Scale support without scaling costs
Resources to help you evaluate and implement
Start with a free trial - handle order inquiries 24/7.
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