Question 1

What voice features are important for E-commerce?

Accepted Answer

E-commerce teams usually start with: Order update calls, Press-1 COD confirmation, Custom parameters echoed in webhooks, Inbound support routing. All of these work with the Edesy Voice API today.

Question 2

What are common E-commerce voice use cases?

Accepted Answer

Common voice use cases in E-commerce include: Order confirmation, Shipping updates, Delivery coordination, Returns.

Question 3

What is a Voice API?

Accepted Answer

A Voice API lets your code place, answer and control phone calls over HTTPS. With Edesy you POST to /v1/calls to place a call, answer calls with VoiceML (JSON), and receive signed webhooks for every call event.

Question 4

How much does the Edesy Voice API cost?

Accepted Answer

Rs 0.50 per minute for outbound and inbound calls, billed in 60-second pulses. Unanswered calls are free. Numbers cost Rs 449/month (landline), Rs 499/month (mobile) or Rs 999/month (toll-free), with no setup fee. Prices exclude 18% GST.

Question 5

Are there SDKs?

Accepted Answer

There are no server SDK packages. The API is plain REST with JSON, so you call it with fetch, requests, cURL or HttpClient; the /voice-api/sdk pages show working examples per language. For calls from a web page, the browser SDK @edesy/voice-sdk (WebRTC) is available.

Voice API for E-commerce

Voice Features for E-commerce

Common Use Cases

Other Industries

FAQ

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