What virtual number features does IT/SaaS need?

IT/SaaS typically requires Voice API, Signed Webhooks, Call Logs and Stats. Edesy provides all these features.

What are common use cases for IT/SaaS virtual numbers?

Common use cases include Customer Support, Sales Line, Technical Support.

Can you buy a phone number online?

Yes. The whole process is online: sign up, upload your KYC documents (PAN and Aadhaar for individuals, or business documents for companies), pick a mobile, landline or toll-free number and pay from your prepaid wallet. KYC review usually takes about 24 hours. There is no SIM, hardware or office visit involved. Need a number outside India? Ask us and we check availability.

Are DID numbers cheap?

A DID (direct inward dialing) number is simply a phone number that rings your system directly, and on Edesy every virtual number works that way. Indian DIDs start at Rs 449/month for a landline number with no setup fee, and calls are billed per minute. Very cheap DID offers often leave out KYC compliance, call quality or support, which matters if the number is customer-facing.

What is a virtual phone number?

A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.

Virtual Phone Number for IT/SaaS | IT/SaaS Business Number

Available Now vs Built On Request

Indian virtual numbers are self-serve today: complete a one-time KYC (reviewed in about 24 hours), then buy and route numbers yourself. Items in the second list are not self-serve; ask us and we will tell you what is possible for your account.

Available now

Indian mobile, 92-series, landline and toll-free numbers
Mobile and 92-series Rs 499/month, landline Rs 449/month, toll-free Rs 999/month. Rs 0 setup. Prices exclude 18% GST.
AI voice agent on the number
Route the number to an Edesy AI voice agent that answers calls.
IVR menus
Press 1 for sales, 2 for support: build the flow in IVR Studio and connect the number.
Call forwarding
Ring your mobile or your team, all at once or one by one, with sticky agent and fallback numbers.
Call recording
Per-number recording toggle; recordings in encrypted cloud storage with signed links.
Developer routing
Send calls to your webhook, SIP URI or trunk, browser softphones, a media stream or Conversation Relay.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business Platform; Edesy captures the verification call.

Pricing

Landline Rs 449/month, mobile and 92-series Rs 499/month, toll-free Rs 999/month, Rs 0 setup; multi-month prepay on supported numbers, with auto-renew. Call minutes are billed from your prepaid wallet at the rate for the routing you choose (for example forwarding Rs 1.00/min, IVR Rs 1.00/min). Prices exclude 18% GST. KYC (PAN plus Aadhaar) is reviewed in about 24 hours.

Built on request

Numbers outside India
Tell us the country and we will check availability.
Number porting
Tell us your current number and provider and we will check eligibility.
Bulk numbers
Many numbers for teams, branches or campaigns.

Virtual Phone Number for IT/SaaS

Features for IT/SaaS

Common Use Cases

Available Now vs Built On Request

Available now

Built on request

FAQ

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