Discover the hidden costs of making customers wait. Calculate abandoned calls, lost revenue, and see how much you could save with AI voice agents.
Total inbound calls per month
How long customers wait on average
% of callers who hang up while waiting
Average revenue per customer over their lifetime
Fully loaded cost per hour (salary + benefits + overhead)
Average call duration after customer connects
AI answers instantly, 24/7. No hold music, no queues.
Customers never hang up waiting when AI answers immediately.
Handle peak volumes without adding staff or hold times.
| Metric | Your Numbers | Industry Average | Best in Class |
|---|---|---|---|
| Average Hold Time | 8 min | 5-7 min | <1 min |
| Abandonment Rate | 20% | 8-12% | <3% |
| First Call Resolution | - | 70-75% | >85% |
| Customer Satisfaction | - | 75-80% | >90% |
Edesy's AI Voice Agents answer calls instantly, 24/7. No more hold times, no more abandoned calls, no more lost customers.
Explore AI Voice AgentsErlang C Calculator
Calculate call center agents required for target service level
Twilio Voice Pricing (Global)
Compare Twilio voice pricing per minute across 50+ countries
IVR Voice Generator
Generate professional IVR voice prompts in 13+ languages with templates and SSML
Voice Agent Compliance Checklist
Personalised compliance checklist for AI voice agents — RBI, IRDAI, TCPA, HIPAA, GDPR
Abandoned call calculations
Customer churn estimates
Agent overhead costs
Repeat call analysis
Brand damage impact
Industry benchmarks
AI savings projections
No signup required
Quantify the hidden costs of hold times to justify technology investments.
Build the business case for AI voice agents with concrete cost data.
Understand the true cost of customer wait times beyond just staffing.
Love our free tools? Discover our AI-powered products that help businesses automate customer communication.
Automate phone calls with AI. Handle appointments, inquiries, and support 24/7 in 40+ languages.
Build WhatsApp chatbots without coding. Automate support and boost sales with 98% open rates.
Add an intelligent chatbot to your website. Convert visitors, answer questions, and capture leads 24/7.
Translate and dub videos in 100+ languages with natural AI voices. Reach global audiences in minutes.
Turn every call into insights with AI transcription, sentiment analysis, and quality scoring for support and sales teams.
Visual deal pipeline with drag-and-drop kanban, Gmail integration, and contact management. Close more deals faster.
Connect customers and staff on a masked number so personal numbers stay private. Click-to-call masking with a simple REST API.