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Professional SLA and escalation setup that ensures timely responses, proper prioritization, and automatic escalations. Meet your service commitments consistently.
Everything you need to sla setup
How we deliver sla setup in 1 week
Define SLA targets and escalation needs
Design SLA policies and tiers
Configure rules in your platform
Test all scenarios and edge cases
Train team on SLA management
Everything you'll receive at the end of the project
SLA policy documentation
Priority matrix setup
Response time SLAs
Resolution time SLAs
Escalation rules (3 tiers)
Breach notifications
Manager alerts
SLA compliance dashboard
Exception handling process
Team training
2 weeks support
This package is ideal for these businesses and use cases
This service uses our proven products and platforms
Convo AI
First response time, resolution time, next response time, and custom metrics based on your contracts.
Automatic escalation based on time thresholds. Notifications to managers, reassignment, and priority elevation.
Yes, SLAs can be configured per customer tier, contract type, channel, or issue priority.
SLAs respect business hours configuration. Different schedules for different teams or regions supported.
Configurable actions including alerts, auto-escalation, priority boost, and manager notification.
Yes, compliance reporting shows trends over time, by team, agent, customer, and issue type.
Contact us for custom pricing based on your specific requirements. Fixed scope • Predictable delivery • No surprises