VERTICAL

RBI-Compliant Loan Collections Voice Agent

Multilingual collections voice agent with RBI Fair Practices Code adherence and emotion-aware handoff.

Buy Now (Rs 1,99,999)

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Rs 1,99,999

Flat Fee

2-3 weeks

Delivery Timeline

Deliverables

GST

Invoice Included

Razorpay Verified

GST Invoice

Fixed Price

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What you get

RBI-Compliant Loan Collections Voice Agent

RBI's Fair Practices Code (FPC) for lenders has been getting strict — collections-related complaints to RBI ombudsman have spiked, and the recovery agent guidelines are tightening. A voice agent deployed without FPC review is a serious risk. This package gives you a multilingual collections voice agent with FPC-aligned scripts (no threatening language, time-window adherence, mandatory disclosure), emotion-aware handoff to human agents when distress is detected, tamper-evident call recording with regulator-retention defaults, and a sign-off audit document. Designed for NBFCs, fintechs, and banks.

Deliverables

What's included

Every item below is delivered before final payment.

Multilingual collections voice agent (Hindi + English + 1 regional)

RBI Fair Practices Code-aligned scripts

Emotion-aware agent handoff for high-distress calls

Tamper-evident call recording with regulator retention

Compliance audit + sign-off documentation

DPDP-aligned consent + opt-out flow

5,000 minutes credit

45 days post-launch support

Best For

Who buys this

NBFCs, fintechs, banks, recovery agencies handling RBI-regulated lending

Pricing

Rs 1,99,999 flat

2-3 weeks

Plus 18% GST at Razorpay checkout. Add your GSTIN to claim Input Tax Credit. Per-minute platform usage billed separately on prepaid wallet at voice-agent.edesy.in.

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