Confirm every order before it ships. The outbound bot calls the buyer, reads back the items and amount, verifies the delivery address and preferred slot, and updates the order so your warehouse only dispatches confirmed shipments.
Integrates with the tools you already use
Verify orders before they leave the warehouse
The bot reads the item names, quantity and order value so the buyer can confirm or flag a mistake.
Confirm the delivery address, landmark and pincode, and capture corrections spoken by the customer.
Ask for a preferred delivery day or time window and pass it to your logistics team.
If the customer no longer wants the order, the bot records the cancellation reason before it ships.
Confirmed, edited or cancelled outcomes are written back to your store or order system via API or webhook.
Call buyers in Hindi, English and other Indian languages to reduce misunderstandings on address details.
Every order checked, every outcome recorded
Your store sends the order to Edesy through a webhook or API as soon as it is placed.
Within the window you set, the bot calls, reads back the order and confirms the details.
Address corrections, slot preferences or cancellations are captured from the conversation.
The order is tagged with the outcome so your team ships confirmed orders and holds the rest.
An illustrative example of how the call can flow. Your script, tone and rules are configured by you.
Address correction (example)
Illustrative confirmation call for an online order.
Hello, I am calling to confirm your order of one pair of running shoes for 2,499 rupees. Is that correct?
Yes, that is right.
We have the delivery address as Flat 302, Green Park Apartments, near the bus depot. Is that complete?
Address read-back
It is Flat 203, not 302.
Thank you. I have updated it to Flat 203. Would you prefer delivery in the morning or evening?
Evening.
Noted. Your order is confirmed for evening delivery. You will get tracking details by SMS once it ships.
Order confirmed, address corrected, evening slot noted
Let the AI bot confirm order details and addresses before dispatch.