Edesy masked calls run on Indian numbers issued after business KYC, and the virtual number is shown as the caller ID to both parties. Masking is meant for calls between two people in a transaction, such as a rider and a customer. If you use it for promotional calls, TRAI's commercial-communication rules apply to you; Edesy does not check the DND registry for masked calls. This page is general information, not legal advice.
Number masking at a glance
Numbers are issued only after business KYC (PAN and Aadhaar; review takes about 24 hours).
Both parties see the virtual Indian number as the caller ID, never each other's personal numbers.
Sessions connect two known parties around an order, ride or listing; they are not a bulk-dialling tool.
Expiry and max_calls stop a masked link from being reused after the transaction.
Every call is logged with status, duration, cost and your reference, with CSV export.
Recording is set per number, so you keep audio only where you need it.
Use masked numbers for calls tied to a transaction, not for marketing to people who did not ask.
If any calls are promotional, follow TRAI's rules on consent, the DND registry and calling hours yourself.
Keep business details up to date so your numbers stay active.
Export call logs if you need to keep records for longer or for an audit.
Get started on the self-serve portal. Rs 1.50 per minute plus number rental. New accounts get a Rs 20 welcome credit; no card needed to sign up.