Do you provide a BAA?

Yes. We provide Business Associate Agreements for all healthcare customers handling PHI.

Is call recording HIPAA compliant?

Yes. Recordings are encrypted, access-controlled, and audit-logged per HIPAA requirements.

Configurable retention from 30 days to 7 years. Set based on your compliance requirements.

Yes. Ideal for doctor-patient, nurse-patient, and pharmacy-patient communication.

Our role-based access controls ensure only authorized personnel access PHI.

Compliance

Number masking that meets HIPAA requirements for protected health information. Ideal for healthcare, telemedicine, and pharmacy platforms.

PHI Protection

Phone numbers classified as PHI are never exposed to unauthorized parties.

Encryption Standards

AES-256 encryption at rest, TLS 1.3 in transit. NIST compliant.

BAA Available

Business Associate Agreement available for healthcare customers.

Audit Controls

Complete audit logs for all access to protected health information.

Access Controls

Role-based access with minimum necessary principle.

Compliant Recording

Call recording with proper consent and secure storage.

Sign BAA

Execute Business Associate Agreement with Edesy.

Configure PHI Rules

Set up data handling rules for protected health information.

Enable Audit Logging

Turn on comprehensive audit logging for compliance.

Ongoing Compliance

Regular risk assessments and security reviews.

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