Is the Customer Feedback template free?

Yes. The Customer Feedback template and every other template are free to use on the Edesy Forms Free plan, which includes unlimited forms and unlimited responses under fair use, conditional logic and embeds. Paid plans start at ₹499 a month for removing branding and extra delivery options.

Can I change the questions in the Customer Feedback form?

Yes. Add, remove or reorder questions and choose from 13 question types, including dropdowns, multiple choice, dates, ratings, NPS and file uploads. You can also show, hide or require a question based on earlier answers with conditional logic.

How do I add the Customer Feedback form to my website?

Publish the form and copy the embed code. It can sit inline in your page, open as a popup, or slide in from the side, and it works on WordPress, Shopify, Wix, Webflow or plain HTML. You can also share a direct link.

Where do the responses go?

Every response is stored in Edesy Forms, where you can review and export it to CSV. You also get an email for each response, and you can send responses to Slack, Discord, a webhook URL or Zapier.

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Feedback

Customer Feedback

Collect valuable feedback from your customers.

6 fields

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Form Fields (6)

Name
Short answer
Email
Email
How would you rate your overall experience?
Rating
Required
What did you like most?
Long answer
How can we improve?
Long answer
How likely are you to recommend us to a friend or colleague?
Net Promoter Score
Required

Field Types Used

Short answer (1)

Email (1)

Rating (1)

Long answer (2)

Net Promoter Score (1)

Use Cases

Perfect scenarios for this template

E-commerce
Service businesses
Restaurants
Product companies

Live Preview

See how this form looks in action

Customer Feedback

Form Preview

Name

How would you rate your overall experience?*

What did you like most?

How can we improve?

How likely are you to recommend us to a friend or colleague?*

This is a preview. Use the template to create your own form for free.

What happens after someone submits

Responses don't sit in an inbox you forget to check.

Get an email for every response

The form owner is emailed on each submission on the Free plan. Pro adds more recipients and a confirmation email to the respondent.

Send it to your tools

Post each response to Slack, Discord, any webhook URL, or Zapier (through Webhooks by Zapier) to reach thousands of other apps.

Review and export

See every response in one place, export to CSV, and check views, submissions, completion time and where people drop off.

Customer Feedback template FAQ

Ready to Use This Template?

Start on the Free plan with unlimited forms and responses. Edit the questions, add logic, then share the link or embed the form on your site.

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