The Challenge for NBFC & Microfinance
NBFC & Microfinance businesses handle hundreds to thousands of phone calls daily. These calls span EMI collection, payment reminders, loan status updates, KYC verification, welcome calls, reactivation — and customers expect quick, accurate responses in their preferred language. Manual handling is expensive (INR 25-30 per minute) and doesn't scale.
How Voice AI Solves This
AI voice agents automate routine nbfc & microfinance calls at INR 4-6 per minute — a 75-85% cost reduction. The AI speaks 73+ languages including all major Indian languages, handles calls 24/7, and maintains consistent quality on every interaction.
Key Use Cases for NBFC & Microfinance
EMI collection
Voice AI automates emi collection with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Payment reminders
Voice AI automates payment reminders with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Loan status updates
Voice AI automates loan status updates with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
KYC verification
Voice AI automates kyc verification with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Welcome calls
Voice AI automates welcome calls with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Reactivation
Voice AI automates reactivation with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Results and Metrics
Based on real deployment data:
- 35% recovery improvement, RBI compliant, multi-language support
- 91% overall call success rate across the platform
- 73+ languages including all major Indian languages
- Sub-500ms response latency for natural conversations
- 24/7 availability — no missed calls outside business hours
Industry-Specific Features
Multi-Language Support
NBFC & Microfinance businesses serve diverse customer bases. Voice AI supports nbfc & microfinance calls in Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Assamese, Punjabi, and 60+ more languages.
Post-Call Data Extraction
After every call, AI extracts structured data — customer sentiment, action items, follow-up dates, and custom fields specific to nbfc & microfinance. This data flows directly to your CRM or analytics dashboard.
Campaign Automation
Run outbound campaigns to hundreds or thousands of contacts. Upload a list, configure the AI agent, and launch. The system handles calling, tracks outcomes, and retries as configured.
Compliance
Voice AI includes call recording, consent management, and compliance features relevant to nbfc & microfinance regulations.
Getting Started
- Sign up at voice-agent.edesy.in — free trial available
- Select your language and configure the agent for nbfc & microfinance use cases
- Test in browser — try the agent without connecting a phone
- Go live — connect your business number and start automating
Pricing
- INR 4-6 per minute depending on volume
- No setup fees or minimums on Pay As You Go plan
- All nbfc & microfinance features included
Related Resources
Deploy nbfc & microfinance voice AI in under 10 minutes. 73+ languages, INR 4-6/min, 91% success rate.