The Challenge for D2C & E-commerce
D2C & E-commerce businesses handle hundreds to thousands of phone calls daily. These calls span COD verification, order confirmation, delivery updates, return processing, cart abandonment, feedback — and customers expect quick, accurate responses in their preferred language. Manual handling is expensive (INR 25-30 per minute) and doesn't scale.
How Voice AI Solves This
AI voice agents automate routine d2c & e-commerce calls at INR 4-6 per minute — a 75-85% cost reduction. The AI speaks 73+ languages including all major Indian languages, handles calls 24/7, and maintains consistent quality on every interaction.
Key Use Cases for D2C & E-commerce
COD verification
Voice AI automates cod verification with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Order confirmation
Voice AI automates order confirmation with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Delivery updates
Voice AI automates delivery updates with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Return processing
Voice AI automates return processing with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Cart abandonment
Voice AI automates cart abandonment with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Feedback
Voice AI automates feedback with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Results and Metrics
Based on real deployment data:
- 70% verification rate, RTO reduction, INR 4-6/min
- 91% overall call success rate across the platform
- 73+ languages including all major Indian languages
- Sub-500ms response latency for natural conversations
- 24/7 availability — no missed calls outside business hours
Industry-Specific Features
Multi-Language Support
D2C & E-commerce businesses serve diverse customer bases. Voice AI supports d2c & e-commerce calls in Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Assamese, Punjabi, and 60+ more languages.
Post-Call Data Extraction
After every call, AI extracts structured data — customer sentiment, action items, follow-up dates, and custom fields specific to d2c & e-commerce. This data flows directly to your CRM or analytics dashboard.
Campaign Automation
Run outbound campaigns to hundreds or thousands of contacts. Upload a list, configure the AI agent, and launch. The system handles calling, tracks outcomes, and retries as configured.
Compliance
Voice AI includes call recording, consent management, and compliance features relevant to d2c & e-commerce regulations.
Getting Started
- Sign up at voice-agent.edesy.in — free trial available
- Select your language and configure the agent for d2c & e-commerce use cases
- Test in browser — try the agent without connecting a phone
- Go live — connect your business number and start automating
Pricing
- INR 4-6 per minute depending on volume
- No setup fees or minimums on Pay As You Go plan
- All d2c & e-commerce features included
Related Resources
Deploy d2c & e-commerce voice AI in under 10 minutes. 73+ languages, INR 4-6/min, 91% success rate.