Prerequisites
- An Edesy account (sign up free)
- A business phone number (optional — you can test in browser first)
- 10 minutes of setup time
Step 1: Create Your Account
Sign up at voice-agent.edesy.in. The free trial gives you access to all features including 73+ languages, campaign engine, and post-call extraction.
Step 2: Create an AI Agent
Click "Create Agent" and configure:
- Name: Give your agent a descriptive name
- Language: Select your language (Hindi-English is the most popular for Indian businesses)
- System Prompt: Describe what the agent should do (we provide templates for common use cases)
- Greeting: Set the opening message your agent will use
Step 3: Configure Call Flow
Set up how your agent handles different scenarios:
- What to do when the customer is interested
- How to handle objections or questions
- When to escalate to a human agent
- What data to collect during the call
Step 4: Test in Browser
Use the browser-based testing to try your agent without needing a phone number. Speak naturally and verify the agent responds correctly in your chosen language.
Step 5: Connect Phone Number
Add your business phone number to start receiving or making real calls. Edesy supports Twilio, Exotel, Plivo, Vobiz, and other providers.
Step 6: Go Live
Activate your agent and start handling calls. Monitor performance through the analytics dashboard.
Best Practices
- Start with a clear, focused use case (don't try to handle everything at once)
- Test thoroughly in browser before going live
- Monitor first 50 calls closely and refine the prompt
- Use post-call extraction to capture structured data
- Set up compliance features (AI disclosure, recording consent)
Results to Expect
Based on platform data:
- 91% call success rate across all languages
- 71-second average call duration for efficient conversations
- INR 4-6 per minute all-inclusive cost
- 24/7 availability — no missed calls
Related Resources
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