Connect Edesy AI voice calls to SAP through a custom HTTP function, webhooks, the REST API, Zapier, n8n or Make. Look up business partners and orders mid-call and log activities after it. There is no native SAP app; we can help scope the setup.
Function
Events
Languages
AI from
Native integration for SAP CRM users
Log interactions to SAP Business Partner records through a webhook or HTTP function.
Pull customer master data, sales orders, and service tickets from SAP S/4HANA before every call for complete context.
Start AI calls for SAP records by sending a SAP event or webhook to the Edesy REST API, Zapier or n8n. There is no call button inside SAP.
If you use SAP Integration Suite, point Edesy webhooks and HTTP functions at your own iFlows. Edesy does not ship iFlows.
Call transcripts and outcomes stored as SAP CRM activities with proper categorization and follow-up tasks.
AI handles calls in multiple languages - ideal for SAP global enterprise deployments across regions.
Deep SAP CRM integration
Business Partners
Activities
Sales
Service
Better together
API-Based
Your SAP APIs
Order Context
Know what they bought
Pipeline Velocity
Faster follow-ups
Global Reach
Multi-language calling
Your iFlows
If you use BTP
Data Governance
SAP security model
Audit Compliance
Full activity logging
Scalable
Enterprise-grade throughput
Seamless SAP CRM connection
HTTP function, webhook, Zapier or n8n
SAP API key in the credential vault
Placeholders and response mapping
Check results in Test Center
Real results from our customers
"The SAP CRM integration was seamless. Our team was up and running in hours, not weeks. AI handles routine calls while our team focuses on complex issues."
Seamless Setup
Enterprise Customer
Operations Lead
"We've seen significant improvements in efficiency since implementing AI voice with SAP CRM. The automation saves us hours every day."
Hours Saved Daily
SaaS Company
CX Manager
"The context sync is incredible. AI knows everything about the customer from SAP CRM before the call even starts. Customers feel understood."
Full Context
B2B Platform
CS Lead
Common questions about connecting SAP CRM
There is no native SAP connector. A custom HTTP function can call the SAP API during the call, with keys kept in the credential vault, and webhooks on call.ended, call.analyzed or call.extracted can update SAP after it, directly or through Zapier, n8n or Make.
Edesy has no pre-built SAP connector or iFlows. If you run SAP Integration Suite, build an iFlow that receives Edesy webhooks or exposes an endpoint for an HTTP function.
Yes. AI pulls customer master data, recent sales orders, open quotes, and service tickets from S/4HANA before placing calls, enabling informed and relevant conversations.
The same approach applies: custom HTTP functions and webhooks against the SAP Sales Cloud or Service Cloud APIs.
We work with all major platforms
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives