After a technician visit, installation, repair, or vehicle service, the AI caller checks whether the job is actually done, how the visit went, and whether anything is still wrong. Unresolved issues are sent back to your service team instead of sitting in a survey report.
Integrates with the tools you already use
Check the job, not just the mood
The AI asks whether the issue that was reported is now fixed or the product is working as expected.
Customers rate the visit and the technician on punctuality, conduct, and explanation of the work.
Optionally ask whether the customer was charged what they were told, so billing disputes surface early.
If the customer says the problem is not fixed, the AI captures details and sends them to your service desk to reopen the job.
For unresolved jobs, the AI notes a preferred time for a return visit to pass to your scheduling team.
Speak to customers in Hindi, English, and other Indian languages, which helps for home and field service across regions.
Triggered when the job is marked done
When a technician closes a job in your service or field-force tool, it sends the job ID, customer, and technician to the AI caller via API or webhook.
After the delay you set, the AI names the service and date, and confirms it is speaking to the right person.
It asks whether the issue is resolved, rates the visit, and asks any optional questions such as charges or spare parts.
Resolved jobs are logged with their rating. Unresolved jobs and low ratings go to the service team with the transcript.
Example service scenarios
Example: after an AC or water purifier installation, confirm it is running and the site was left clean.
Example: after a repair visit, confirm the fault has not come back and the technician explained the fix.
Example: after a service at a workshop, ask about pickup experience, work done, and billing.
Example: after a new connection or fault fix, confirm the service is working at the customer's location.
Example: after delivery with assembly or setup, confirm items arrived undamaged and were set up correctly.
Example: after pest control, cleaning, or maintenance work, confirm the work was completed as booked.
Call customers after each visit and send unresolved jobs straight back to your team.