Insurance
Quote requests in seconds, claim status without phone tag, renewal reminders that lift retention 20%. Compliance-aware, multilingual, built for the regulatory environment insurance operates in.
Renewal lift
WhatsApp reminders
Quote response
vs hours by phone
Read rate
Claim status updates
Quote intake
After-hours capture
Prospect asks about auto/home/life insurance. Bot collects required details (vehicle, age, coverage preferences), generates indicative quote, routes to a licensed agent for binding.
Lead-to-quote conversion 3x phone-only intake
Customers ask 'what's the status of my claim?'. Bot looks up claim ID, reports current state, estimated resolution. Proactive updates fire as status changes.
'Where's my claim' inquiries down 70%
30/14/7-day reminders before policy expiry via WhatsApp. Customer can renew via embedded payment link, request modification, or talk to an agent.
Renewal rate up from 68% to 84%
Customer initiates a claim via WhatsApp. Bot asks structured questions (date of incident, type, photos), submits to claim system, provides reference number.
First-notice-of-loss time: days → minutes
Complex queries (policy modifications, coverage questions) route to licensed agents. Bot schedules the callback at the customer's preferred time.
Agent productive time up 40%
Automated WhatsApp reminders with payment links for monthly/quarterly premium payments. UPI / cards / NetBanking options.
On-time payment rate up 18%
Every customer interaction logged with timestamps, agent IDs, conversation IDs. Required disclosures captured. Audit-ready for IRDAI, state insurance commissioners, FCA.
Bot's knowledge base loads your product PDFs (auto, home, life, health policies, terms, exclusions). Answers from your actual policy documents.
Razorpay (India) or Stripe (global) for premium collection. Recurring payment via UPI Autopay or card subscription.
Routine queries handled by bot. Policy modifications, disputes, claim issues escalate to licensed agents with full context.
Indian markets: Hindi, Tamil, Telugu, Bengali. US markets: Spanish for Hispanic customers. Bot detects and responds natively.
Renewal reminders, premium due reminders, claim follow-ups — all scheduled and automated.
| Feature | WhatsApp (Edesy) | Phone + call center |
|---|---|---|
| Quote response time | <2 min | 10-60 min hold |
| After-hours availability | 24/7 | Limited |
| Cost per interaction | ₹2-5 | ₹20-50 |
| Customer effort | Low | High (hold times) |
| Multilingual auto-detect | Per-agent | |
| Document handling | Separate channel | |
| Renewal lift | +20% | Baseline |
| Compliance audit log | Patchy |
Insurance has a customer service problem that WhatsApp solves better than anything else: customers need information at the moment they're thinking about insurance — usually outside business hours, often urgently. The standard phone-call workflow forces them to wait until next business day, sit on hold, then play phone tag with an agent. Most don't bother; they shop the competitor that has a simpler experience.
WhatsApp restores immediacy without sacrificing compliance. A prospect messages at 10pm asking 'what would auto insurance for a 2024 Honda Civic in Texas cost me?' The bot collects required underwriting details, gives an indicative range within compliance boundaries ('Based on what you've shared, your premium would likely be $95-165/month — final quote pending full underwriting'), and books a licensed agent callback for binding. Customer is engaged, agent's time is used efficiently, compliance is documented in the conversation log.
Renewal is the underrated use case. Insurance renewals typically run 65-75% renewal rates — meaning 25-35% of policies churn every cycle. Most of that churn is operational: customer didn't see the email, missed the deadline, didn't act. WhatsApp reminders (30 / 14 / 7 days out) with embedded payment links lift renewal rates dramatically. We've seen carriers go from 68% to 84% renewal rates with no product change — just a message channel switch. For a book of business with ₹100Cr in annual premiums, that's ₹16Cr+ in retained revenue.
The compliance dimension is non-negotiable for this industry. Edesy provides the audit infrastructure regulators require: every message logged with full metadata, configurable PII handling (mask Aadhaar, SSN, government IDs in transcripts and logs), role-based access for licensed agents only, retention controls aligned with jurisdiction. The capabilities are built; your compliance team configures them to fit your specific regulatory environment.
Free workspace, insurance bot template, compliance audit logs. Most brokers see first qualified lead within a day.