E-commerce

WhatsApp Campaign for Order Updates

Keep customers informed with WhatsApp order updates. Confirmation, shipping, out-for-delivery, and delivered notifications reduce support queries and build trust.

View All Features

60%

Fewer WISMO Calls

95%

Message Read Rate

35%

Lower Failed Deliveries

4.8/5

Customer Satisfaction

Order Updates Features

Everything you need for order updates campaigns on WhatsApp

Order Confirmation

Instant WhatsApp confirmation with order details, payment status, and expected delivery date.

Shipping Notification

Notify when order ships with tracking number and carrier details. Customers know their order is on the way.

Out for Delivery

Same-day notification when order is out for delivery. Reduces failed delivery attempts.

Delivered Confirmation

Confirm delivery and request feedback. Close the loop on customer experience.

Delay Notifications

Proactively inform about delays before customers have to ask. Manage expectations.

Delivery Analytics

Track message delivery, engagement, and correlation with support tickets.

Benefits for Everyone

Results that matter for marketers and customers

For Operations Teams

Reduced Support
60% fewer order queries
Auto-Triggered
Messages sent automatically
Better Deliveries
Customers are ready
Full Visibility
Track all notifications

For Customers

Always Informed
Know order status anytime
No Checking Email
Updates on WhatsApp
Tracking Made Easy
One-tap tracking link
Proactive Alerts
Delays communicated early

How Order Updates Works

Simple setup, powerful results

Order Placed

Confirmation sent instantly

Order Shipped

Tracking details shared

Out for Delivery

Same-day alert sent

Delivered

Confirmation and feedback request

Order Updates FAQ

Common questions answered

What triggers these messages automatically?

Integration with your e-commerce platform and shipping partners. Order status changes trigger WhatsApp messages automatically - no manual intervention needed.

Do I need template approval for order updates?

Transactional templates (order confirmation, shipping updates) have higher approval rates. We help you create compliant templates that get approved quickly.

Which shipping partners are supported?

All major carriers: Delhivery, Blue Dart, DTDC, Ecom Express, Shadowfax, FedEx, DHL, and more. Custom carrier integration available.

Can customers reply to these messages?

Yes, replies are routed to your support inbox. Common questions like 'Where is my order?' can be auto-answered with live tracking data.